We’ve been a little quiet around our blog and we’ve not posted to Facebook, Twitter or Instagram for many a long month. Whilst not nearly as graceful as a swan, the serenity of our communications on the surface has also seen us paddling away frantically behind the scenes.
Quack Snacks found itself in a very very very very fortunate situation – during that first phase of lockdown, one of the very few things people could still do was visit their local quacking friends on their once per day quota of exercise outdoors – and so began a period for our little team of working long into each night to get as many packs out to customers as possible.
The work only ratcheted up when our good friends at Amazon decided they needed to focus their fulfilment resources on what they deemed “essential” items, so they were happy for us to sell Quack Snacks on their website, so long we posted them all out ourselves.
So we weren’t just making more Quack Snacks packs than ever before, we were having to work much of the evening and night to send them out to Amazon’s lovely mass of customers too. Nearly all of our suppliers are small businesses too, with some going into otherwise closed premises to make up the packaging we required – and for that we are eternally grateful.
Compared to all those who have endured hardship, furlough and redundancy, we were in a most fortunate position – but all the same, weeks of working long hours 7 days per week was becoming its own kind of strain.
With it being exceptionally difficult to create extra production or fulfilment capacity, we reluctantly had to set ourselves a stock quota we could realistically produce and send each day without us going quackers. Sadly, that meant a temporary end to sales on our own website and via eBay.
Now able to actually have a day off, we started to draw up plans to expand for when the world gets a little easier to do business in.
And then, suddenly, a member of our little team passed away.
A very wonderful group of customers who had outstanding orders that day opted to wait a few extra days for their orders rather than requesting a refund. Within the week we wearily got back to work to clear those orders, but the rigmarole of things to do and sort when someone passes saw us temporarily close all Quack Snacks sales outlets.
Amazon – who had restarted fulfilment of our Amazon orders – ploughed through our stock holding with them in double quick time – and then emails started to arrive “When will Quack Snacks be back in stock?”.
Well, we’re sorry to let down our many Amazon customers, but Quack Snacks is still very much open for business, just on a reduced scale whilst we get use to our new normal. We’ve temporarily stepped away from full on production for Amazon – who can sell more of a product that you can possibly imagine – whilst we sort ourselves and various affairs out.
So you can still order Quack Snacks, just from our website and via eBay for the time being. We’re sorry that stocks are prone to selling out fast, but we update stock levels daily – the stock quota is set so we can do a bit of all that needs doing.
We will get back to full capacity as soon as possible and we will push on with those plans to help us satisfy all those who like to take their quacking friends some Quack Snacks.
It’s how those who’ve passed would want it, it’s how we want it, it’s how all your wonderful orders show that you want it too.
Thanks for your understanding.
Andrew @ Quack Snacks